Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any items available for a return must be in brand new, unused condition. This applies to most items other than built to order saws and climbing devices: which are not eligible for return due to the nature of their use and we would never sell customers a used device. If you ordered a saw by mistake, a return and refund can be scheduled within 72 hours of purchase. Please note that you will be refunded in full minus any transaction fees associated with your purchase. After this deadline, all saw sales are final and your saw will be built for you. 

All built to order items are not eligible for refunds. However, Ripsaw reserves the right to process cancellations and refunds as needed on a case-by-case basis. Depending on the original method of payment, processing fees and a minimum 20% restocking fee will be deducted from the final amount returned to the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ripsaw.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ripsaw.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the credit card transaction fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds apply to most items other than built to order saws and climbing devices: which are not eligible for return due to the nature of their use and we would never sell customers a used device.

All built to order items are not eligible for refunds. However, Ripsaw reserves the right to process cancellations and refunds as needed on a case-by-case basis. Depending on the original method of payment, processing fees and a minimum 20% restocking fee will be deducted from the final amount returned to the customer.

Warranty Work

We fully stand behind our work. All built to order saws are backed with a 90 day warranty on the port work. Should an issue arise, please contact us at info@ripsaw.shop with your order number and issue. Due to the nature of modifications, the warranty covers issues directly related to improper port work or missed quality control issues. Please note that this is an extremely rare as we take great care to ensure each product is as intended. In an event of claim coverage, the warranty will cover replacement and repair of damaged items. We do not cover issues caused by improper use by the operator. Shipping for repair work is covered within the USA however international customers are responsible for returning the item(s) both ways for warranty work. Ripsaw also reserves the right to cancel and refund in full for the warranty work. Please contact us immediately regarding any possible claims.